CASE STUDY
Outsourcing & Recruitment
From Spreadsheet-Driven Operations to a Connected Business
Process diagnosis and redesign created a clearer path toward a connected digital operating environment across recruitment, operations and finance.
THE BUSINESS SITUATION
Business Situation
Recruitment, HR, Operations and Finance were heavily dependent on spreadsheets, email and individual follow-up, creating limited visibility, operational risk and difficulty understanding client and contract economics.
THE DIAGNOSIS
What Diagnosis Revealed
The work began with process diagnosis, process inventory and mapping.
THE WORK
Transformation Approach
The work began with process diagnosis, process inventory and mapping, followed by process redesign, clearer ownership, documented procedures, business requirements and technology selection based on the redesigned operating model.
BUSINESS IMPACT
What Changed
The business moved toward a more connected digital operating environment across recruitment, employee management, operations and finance, with clearer records, stronger accountability and more reliable business information.
ENGAGEMENT ROLE
Gehad's Role
- Process & Gap Analysis
- Process Redesign
- Business & Solution Requirements
- Technology Selection
